Latest Jobs at Airtel Nigeria ID-214
Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.
1). Home Broadband Manager
Job Identification: 419
Location: Benin, Edo
Job Schedule: Full-time
Job Description
- Managing and supervising team of 3rd party canvassers and Direct Sales Agencies (DSA) activities
- Achieving sales targets
- Increasing Average Revenue Per User (ARPU) and customer base via converting existing broadband users to Airtel broadband and creating new users.
- Ensuring channel development and process compliance in order to enhance our competitive differentiation through quality acquisition and customer retention activities
Responsibilities
Win in Home Broadband segment within key cities:
- Work with 3rd party canvassers or/and DSAs to create awareness, education, trial, conversion and regular usage of Airtel Broadband products and services in homes, offices and HORECA outlets.
- Identify opportunities for quality acquisition & execute leveraging all customer-facing staff and channels within region
Exceed Data and Device Revenue Target:
- Manage & develop a motivated and result-oriented team of canvassers
- Identify, register and develop Profitable DSAs who will have feet on street to penetrate residential estates, Horeca outlets, offices and higher institutions with Airtel broadband products.
- Create symbiotic relationships in events sponsorship with HNI presence to drive sales and revenue growth
Sales Planning & Reporting Excellence:
- Ensure installation SLAs are followed for sales done within assigned geographical demarcation
- Ensure stock availability in the assigned area/market
- Ensure recharge availability for the 5G & Fixed Wireless Access devices (FWA) within assigned demarcation(s).
- Manage the direct sales team within assigned sites
- Develop forecasts and market projections.
- Drive database management
- Manager scorecard update, gap analysis and timely reporting of all initiatives, potential prospects, queries, challenges, call plan and new sales.
Industry Awareness / Competition Intelligence:
- Ensure Self & Team are highly knowledgeable of Airtel Products & Services.
- Stay abreast of publicly available information on technologies and competitors (WiMAX, Mesh, WIFI, VoIP, Internet, Cisco, Swift, Smile, Spectranet etc)
- Monitor the activities of competition and develop or recommend counter measures to win competition.
Cross Functional Liaison and Support:
- Co-ordinate with all internal stakeholders (Marketing, Sales, IT, Service Delivery and Networks) to deliver excellent customer experience, design value propositions, training intervention for field sales employees, canvassers and DSA partners.
- Work with Finance in canvassers’ payout and DSA commissions in line with set mechanics and consistent timelines to ensure happy feet on street.
- Customer billing accuracy and where issues ensure timely resolution
Forecasting, Allocation of sales target and Reporting:
- Forecasting – monthly sales planning accuracy of +/-5%
- Ensure regional targets are cascaded by Zones and Areas to responsible executors such as ASMs, Shop Managers, Canvassers and DSAs.
- Timely reporting of all activities (Daily, weekly, monthly, quarterly etc.. and as required)
- Acquisition – Performance Vs. Target and against all product lines
- Lost Opportunities – Initiatives – Service queries and challenges
Customer Prospects:
- Conduct Customer prospects directly or indirectly through team members, potential customers and other sales leads.
- Consult with potential customers to understand their needs, Identify and suggests equipment, products, or services that will meet those needs and share with relevant business leaders
Major Challenges:
- Recruiting high quality canvassers and DSA partner companies.
- Productivity of canvassers, DSAs, ASMs, Shop Managers in terms of broadband sales.
- Effective and timely communication of all schemes and product launches to direct and indirect sales teams.
- Breaking into Home Broadband segment as dominant player
Key Decisions
- Quality and timeliness of execution.
- Swift response to market dynamics and recommending measures to increase sales from existing & new accounts.
- Creativity on the job to drive our market share in segment
Dimensions (Metric Measures):
- Data Revenue Growth
- Device Revenue Growth
- Home Broadband Quality Gross Additions – Base & ARPU Growth
- Sales Planning Accuracy
- Canvassers Survey Score
- DSAs Profitability & DSA Satisfaction Score
- Query resolution within SLA
Qualifications
Educational Qualifications & Functional / Technical Skills:
- A First Degree or its equivalent in Computer Science, Business Administration, Sales and Marketing or Business-related discipline.
- Superior written and verbal communication skills.
- Selling skills, organizational skills, and self-directed time management skills
- Ability to plan daily/periodic operations and turn strategy to execution.
- Proficiency in Microsoft Office, especially PowerPoint presentations.
Relevant Experience:
- 8+ years of varied experience in Sales & Marketing with at least 4 years at middle management level.
- Relevant experience in Telecom industry is desirable
- Solid track record of sales performance, new business development, quality customer acquisition and key account management with a passion for Airtel Nigeria products/services
Other requirements:
- High level of professionalism in both appearance and attitude.
- Authoritative, ultra professional experts with an inviting and friendly demeanor
- Demonstrated passion for sales and delivering unparalleled customer service
- Goal-oriented, self-motivated and possess an entrepreneurial spirit which sparks their creativity and resourcefulness.
- Patience, Flexibility, Tact, Integrity, and Dependability.
Application Closing Date
11th April, 2025.
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2). Home Broadband Manager
Job Identification: 420
Location: Ota, Ogun
Job Schedule: Full-time
Job Description
- Managing and supervising team of 3rd party canvassers and Direct Sales Agencies (DSA) activities
- Achieving sales targets
- Increasing Average Revenue Per User (ARPU) and customer base via converting existing broadband users to Airtel broadband and creating new users.
- Ensuring channel development and process compliance in order to enhance our competitive differentiation through quality acquisition and customer retention activities
Responsibilities
Win in Home Broadband segment within key cities:
- Work with 3rd party canvassers or/and DSAs to create awareness, education, trial, conversion and regular usage of Airtel Broadband products and services in homes, offices and HORECA outlets.
- Identify opportunities for quality acquisition & execute leveraging all customer-facing staff and channels within region
Exceed Data and Device Revenue Target:
- Manage & develop a motivated and result-oriented team of canvassers
- Identify, register and develop Profitable DSAs who will have feet on street to penetrate residential estates, Horeca outlets, offices and higher institutions with Airtel broadband products.
- Create symbiotic relationships in events sponsorship with HNI presence to drive sales and revenue growth
Sales Planning & Reporting Excellence:
- Ensure installation SLAs are followed for sales done within assigned geographical demarcation
- Ensure stock availability in the assigned area/market
- Ensure recharge availability for the 5G & Fixed Wireless Access devices (FWA) within assigned demarcation(s).
- Manage the direct sales team within assigned sites
- Develop forecasts and market projections.
- Drive database management
- Manager scorecard update, gap analysis and timely reporting of all initiatives, potential prospects, queries, challenges, call plan and new sales.
Industry Awareness / Competition Intelligence:
- Ensure Self & Team are highly knowledgeable of Airtel Products & Services.
- Stay abreast of publicly available information on technologies and competitors (WiMAX, Mesh, WIFI, VoIP, Internet, Cisco, Swift, Smile, Spectranet etc)
- Monitor the activities of competition and develop or recommend counter measures to win competition.
Cross Functional Liaison and Support:
- Co-ordinate with all internal stakeholders (Marketing, Sales, IT, Service Delivery and Networks) to deliver excellent customer experience, design value propositions, training intervention for field sales employees, canvassers and DSA partners.
- Work with Finance in canvassers’ payout and DSA commissions in line with set mechanics and consistent timelines to ensure happy feet on street.
- Customer billing accuracy and where issues ensure timely resolution
Forecasting, Allocation of sales target and Reporting:
- Forecasting – monthly sales planning accuracy of +/-5%
- Ensure regional targets are cascaded by Zones and Areas to responsible executors such as ASMs, Shop Managers, Canvassers and DSAs.
- Timely reporting of all activities (Daily, weekly, monthly, quarterly etc.. and as required)
- Acquisition – Performance Vs. Target and against all product lines
- Lost Opportunities – Initiatives – Service queries and challenges
Customer Prospects:
- Conduct Customer prospects directly or indirectly through team members, potential customers and other sales leads.
- Consult with potential customers to understand their needs, Identify and suggests equipment, products, or services that will meet those needs and share with relevant business leaders
Major Challenges:
- Recruiting high quality canvassers and DSA partner companies.
- Productivity of canvassers, DSAs, ASMs, Shop Managers in terms of broadband sales.
- Effective and timely communication of all schemes and product launches to direct and indirect sales teams.
- Breaking into Home Broadband segment as dominant player
Key Decisions
- Quality and timeliness of execution.
- Swift response to market dynamics and recommending measures to increase sales from existing & new accounts.
- Creativity on the job to drive our market share in segment
Dimensions (Metric Measures):
- Data Revenue Growth
- Device Revenue Growth
- Home Broadband Quality Gross Additions – Base & ARPU Growth
- Sales Planning Accuracy
- Canvassers Survey Score
- DSAs Profitability & DSA Satisfaction Score
- Query resolution within SLA
Qualifications
Educational Qualifications & Functional / Technical Skills:
- A First Degree or its equivalent in Computer Science, Business Administration, Sales and Marketing or Business-related discipline.
- Superior written and verbal communication skills.
- Selling skills, organizational skills, and self-directed time management skills
- Ability to plan daily/periodic operations and turn strategy to execution.
- Proficiency in Microsoft Office, especially PowerPoint presentations.
Relevant Experience:
- 8+ years of varied experience in Sales & Marketing with at least 4 years at middle management level.
- Relevant experience in Telecom industry is desirable
- Solid track record of sales performance, new business development, quality customer acquisition and key account management with a passion for Airtel Nigeria products/services
Other requirements:
- High level of professionalism in both appearance and attitude.
- Authoritative, ultra professional experts with an inviting and friendly demeanor
- Demonstrated passion for sales and delivering unparalleled customer service
- Goal-oriented, self-motivated and possess an entrepreneurial spirit which sparks their creativity and resourcefulness.
- Patience, Flexibility, Tact, Integrity, and Dependability.
Application Closing Date
11th April, 2025.
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3). Home Broadband Manager
Job Identification: 418
Location: Lagos Boundary, Lagos
Job Schedule: Full-time
Job Description
- Managing and supervising team of 3rd party canvassers and Direct Sales Agencies (DSA) activities
- Achieving sales targets
- Increasing Average Revenue Per User (ARPU) and customer base via converting existing broadband users to Airtel broadband and creating new users.
- Ensuring channel development and process compliance in order to enhance our competitive differentiation through quality acquisition and customer retention activities
Responsibilities
Win in Home Broadband segment within key cities:
- Work with 3rd party canvassers or/and DSAs to create awareness, education, trial, conversion and regular usage of Airtel Broadband products and services in homes, offices and HORECA outlets.
- Identify opportunities for quality acquisition & execute leveraging all customer-facing staff and channels within region
Exceed Data and Device Revenue Target:
- Manage & develop a motivated and result-oriented team of canvassers
- Identify, register and develop Profitable DSAs who will have feet on street to penetrate residential estates, Horeca outlets, offices and higher institutions with Airtel broadband products.
- Create symbiotic relationships in events sponsorship with HNI presence to drive sales and revenue growth
Sales Planning & Reporting Excellence:
- Ensure installation SLAs are followed for sales done within assigned geographical demarcation
- Ensure stock availability in the assigned area/market
- Ensure recharge availability for the 5G & Fixed Wireless Access devices (FWA) within assigned demarcation(s).
- Manage the direct sales team within assigned sites
- Develop forecasts and market projections.
- Drive database management
- Manager scorecard update, gap analysis and timely reporting of all initiatives, potential prospects, queries, challenges, call plan and new sales.
Industry Awareness / Competition Intelligence:
- Ensure Self & Team are highly knowledgeable of Airtel Products & Services.
- Stay abreast of publicly available information on technologies and competitors (WiMAX, Mesh, WIFI, VoIP, Internet, Cisco, Swift, Smile, Spectranet etc)
- Monitor the activities of competition and develop or recommend counter measures to win competition.
Cross Functional Liaison and Support:
- Co-ordinate with all internal stakeholders (Marketing, Sales, IT, Service Delivery and Networks) to deliver excellent customer experience, design value propositions, training intervention for field sales employees, canvassers and DSA partners.
- Work with Finance in canvassers’ payout and DSA commissions in line with set mechanics and consistent timelines to ensure happy feet on street.
- Customer billing accuracy and where issues ensure timely resolution
Forecasting, Allocation of sales target and Reporting:
- Forecasting – monthly sales planning accuracy of +/-5%
- Ensure regional targets are cascaded by Zones and Areas to responsible executors such as ASMs, Shop Managers, Canvassers and DSAs.
- Timely reporting of all activities (Daily, weekly, monthly, quarterly etc.. and as required)
- Acquisition – Performance Vs. Target and against all product lines
- Lost Opportunities – Initiatives – Service queries and challenges
Customer Prospects:
- Conduct Customer prospects directly or indirectly through team members, potential customers and other sales leads.
- Consult with potential customers to understand their needs, Identify and suggests equipment, products, or services that will meet those needs and share with relevant business leaders
Major Challenges:
- Recruiting high quality canvassers and DSA partner companies.
- Productivity of canvassers, DSAs, ASMs, Shop Managers in terms of broadband sales.
- Effective and timely communication of all schemes and product launches to direct and indirect sales teams.
- Breaking into Home Broadband segment as dominant player
Key Decisions
- Quality and timeliness of execution.
- Swift response to market dynamics and recommending measures to increase sales from existing & new accounts.
- Creativity on the job to drive our market share in segment
Dimensions (Metric Measures):
- Data Revenue Growth
- Device Revenue Growth
- Home Broadband Quality Gross Additions – Base & ARPU Growth
- Sales Planning Accuracy
- Canvassers Survey Score
- DSAs Profitability & DSA Satisfaction Score
- Query resolution within SLA
Qualifications
Educational Qualifications & Functional / Technical Skills:
- A First Degree or its equivalent in Computer Science, Business Administration, Sales and Marketing or Business-related discipline.
- Superior written and verbal communication skills.
- Selling skills, organizational skills, and self-directed time management skills
- Ability to plan daily/periodic operations and turn strategy to execution.
- Proficiency in Microsoft Office, especially PowerPoint presentations.
Relevant Experience:
- 8+ years of varied experience in Sales & Marketing with at least 4 years at middle management level.
- Relevant experience in Telecom industry is desirable
- Solid track record of sales performance, new business development, quality customer acquisition and key account management with a passion for Airtel Nigeria products/services
Other requirements:
- High level of professionalism in both appearance and attitude.
- Authoritative, ultra professional experts with an inviting and friendly demeanor
- Demonstrated passion for sales and delivering unparalleled customer service
- Goal-oriented, self-motivated and possess an entrepreneurial spirit which sparks their creativity and resourcefulness.
- Patience, Flexibility, Tact, Integrity, and Dependability.
Application Closing Date
11th April, 2025.
===
===
4). Home Broadband Manager
Job Identification: 417
Location: Lagos Mainland, Lagos
Job Schedule: Full-time
Job Description
- Managing and supervising team of 3rd party canvassers and Direct Sales Agencies (DSA) activities
- Achieving sales targets
- Increasing Average Revenue Per User (ARPU) and customer base via converting existing broadband users to Airtel broadband and creating new users.
- Ensuring channel development and process compliance in order to enhance our competitive differentiation through quality acquisition and customer retention activities
Responsibilities
Win in Home Broadband segment within key cities:
- Work with 3rd party canvassers or/and DSAs to create awareness, education, trial, conversion and regular usage of Airtel Broadband products and services in homes, offices and HORECA outlets.
- Identify opportunities for quality acquisition & execute leveraging all customer-facing staff and channels within region
Exceed Data and Device Revenue Target:
- Manage & develop a motivated and result-oriented team of canvassers
- Identify, register and develop Profitable DSAs who will have feet on street to penetrate residential estates, Horeca outlets, offices and higher institutions with Airtel broadband products.
- Create symbiotic relationships in events sponsorship with HNI presence to drive sales and revenue growth
Sales Planning & Reporting Excellence:
- Ensure installation SLAs are followed for sales done within assigned geographical demarcation
- Ensure stock availability in the assigned area/market
- Ensure recharge availability for the 5G & Fixed Wireless Access devices (FWA) within assigned demarcation(s).
- Manage the direct sales team within assigned sites
- Develop forecasts and market projections.
- Drive database management
- Manager scorecard update, gap analysis and timely reporting of all initiatives, potential prospects, queries, challenges, call plan and new sales.
Industry Awareness / Competition Intelligence:
- Ensure Self & Team are highly knowledgeable of Airtel Products & Services.
- Stay abreast of publicly available information on technologies and competitors (WiMAX, Mesh, WIFI, VoIP, Internet, Cisco, Swift, Smile, Spectranet etc)
- Monitor the activities of competition and develop or recommend counter measures to win competition.
Cross Functional Liaison and Support:
- Co-ordinate with all internal stakeholders (Marketing, Sales, IT, Service Delivery and Networks) to deliver excellent customer experience, design value propositions, training intervention for field sales employees, canvassers and DSA partners.
- Work with Finance in canvassers’ payout and DSA commissions in line with set mechanics and consistent timelines to ensure happy feet on street.
- Customer billing accuracy and where issues ensure timely resolution
Forecasting, Allocation of sales target and Reporting:
- Forecasting – monthly sales planning accuracy of +/-5%
- Ensure regional targets are cascaded by Zones and Areas to responsible executors such as ASMs, Shop Managers, Canvassers and DSAs.
- Timely reporting of all activities (Daily, weekly, monthly, quarterly etc.. and as required)
- Acquisition – Performance Vs. Target and against all product lines
- Lost Opportunities – Initiatives – Service queries and challenges
Customer Prospects:
- Conduct Customer prospects directly or indirectly through team members, potential customers and other sales leads.
- Consult with potential customers to understand their needs, Identify and suggests equipment, products, or services that will meet those needs and share with relevant business leaders
Major Challenges:
- Recruiting high quality canvassers and DSA partner companies.
- Productivity of canvassers, DSAs, ASMs, Shop Managers in terms of broadband sales.
- Effective and timely communication of all schemes and product launches to direct and indirect sales teams.
- Breaking into Home Broadband segment as dominant player
Key Decisions
- Quality and timeliness of execution.
- Swift response to market dynamics and recommending measures to increase sales from existing & new accounts.
- Creativity on the job to drive our market share in segment
Dimensions (Metric Measures):
- Data Revenue Growth
- Device Revenue Growth
- Home Broadband Quality Gross Additions – Base & ARPU Growth
- Sales Planning Accuracy
- Canvassers Survey Score
- DSAs Profitability & DSA Satisfaction Score
- Query resolution within SLA
Qualifications
Educational Qualifications & Functional / Technical Skills:
- A First Degree or its equivalent in Computer Science, Business Administration, Sales and Marketing or Business-related discipline.
- Superior written and verbal communication skills.
- Selling skills, organizational skills, and self-directed time management skills
- Ability to plan daily/periodic operations and turn strategy to execution.
- Proficiency in Microsoft Office, especially PowerPoint presentations.
Relevant Experience:
- 8+ years of varied experience in Sales & Marketing with at least 4 years at middle management level.
- Relevant experience in Telecom industry is desirable
- Solid track record of sales performance, new business development, quality customer acquisition and key account management with a passion for Airtel Nigeria products/services
Other requirements:
- High level of professionalism in both appearance and attitude.
- Authoritative, ultra professional experts with an inviting and friendly demeanor
- Demonstrated passion for sales and delivering unparalleled customer service
- Goal-oriented, self-motivated and possess an entrepreneurial spirit which sparks their creativity and resourcefulness.
- Patience, Flexibility, Tact, Integrity, and Dependability.
