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IP Network Operations Center (NOC) Engineer ID-152
ob Summary
The IP NOC engineer will be responsible for proactive monitoring of Transmission and IP devices across our network through the support of Network monitoring systems, perform first-line troubleshooting/fault isolation, resolve where necessary and escalate to other levels for support in line with our internal processes.
Rresponsibilities
Monitor Equinix network providing a specific update, status, and performance of all network components, capacity services etc.
Identify and provide at least first-line support on all faults on the network in accordance with the Company's standard operating procedure for fault escalation and management
Maintain and ensure full compliance with all our NOC processes and procedures
Ensure proper technical documentation of all network events throughout normal/shift cycles or operations
Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using Equinix standard operating procedures
Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators and ensure all customer SLAs are met
Qualifications
B.Sc / HND in Electrical / Electronic Engineering or related discipline
Proven years' experience in the configuration, operations and maintenance of optical fiber SDH and wireless network equipment
Strong analytical and problem-solving skills
Strong Knowledge of Synchronous Digital Hierarchy technology
Strong Knowledge of DWDM/OTN technology
Strong knowledge of PtP/PtMP Microwave technologies
Knowledge of basic TCP/IP configurations and troubleshooting
Excellent and effective communications skills, both orally and in writing
Ability to use OTDR, E-Analyzer, SDH Analyzer, power meter and other signal testing tools/instruments
