Sabre Air Booking Expert ID-383

About the job

Job Title: Sabre Air Booking Expert

Location: Remote - US Timezone

Company Overview:

FlyFlat is a luxury travel platform specializing in discounted long-haul, international, business, and first-class tickets. Since 2017, we've provided exceptional customer service and substantial savings through innovative booking methods. Join our dynamic team and help revolutionize travel.

Role Overview:

FlyFlat is seeking a full-time Sabre Air Booking Expert to handle booking complex international air itineraries for discerning clientele, with patience and a willingness to please. The ideal candidate has at least an intermediate level of written and spoken English. This position is remote and you would work normal business hours for EST time.

Responsibilities:

  • Ensure proper documentation of all airline and department documentation is provided as required.
  • Booking of flights in Sabre GDS for passengers.
  • Assisting the passengers to get their preferred seats and updating their itineraries with Mileage numbers, TSA PreCheck and global entry numbers.
  • Providing excellent customer service via chat and email to all customers creating a positive and seamless experience.
  • Respond to all inquiries from emails and GDS queues within the set service level agreement professionally and concisely.
  • Ability to accurately interpret air requirements utilizing a variety of sources.
  • Ability to negotiate and ticket group contracts.
  • Proactively suggesting booking process improvements

Qualifications:

  • Minimum 3 years of Sabre experience with booking and ticketing duties.
  • Other GDS experiences helpful
  • Access to a distraction-free workspace with excellent internet connectivity and your own laptop.
  • Excellent written communication skills.
  • Ability to work in a team environment as well as independently
  • Ability to multitask and prioritize during times that can sometimes seem chaotic
  • Working knowledge of Airline industry policies.
  • Ability to think outside the box in shopping and troubleshooting scenarios.
  • Strong Microsoft Skills, including Outlook, Excel, and Word.
  • Detail-Oriented
  • Able to explain complex topics clearly to clients and other team members
  • Flexibility - we’re growing and evolving and we’re looking for folks to grow and evolve with us
  • Access to a quiet distraction-free workspace with excellent internet connectivity
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