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Microsoft Jobs Jaipur| MNC Fresher Job Openings| ID-347
Role
This role entails assisting customers by providing L1 technical troubleshooting and product support in a contact center environment involving Calls, E-mails, and Chats. The associate should be able to gather customer requirements on the products sought, and provide a customized solution to the customer. Microsoft Jobs
Responsibility • To provide quality customer support and L1 technical troubleshooting services via Calls, E-mails, and Chats • Answer incoming calls, e-mails, and chats while responding to customer’s queries or issues • Provide product and service information to customers with focus on First Time Resolution • Research, identify, and resolve customer complaints using applicable software • Route calls, email, and chat to appropriate resources • Follow up with customers where necessary via outbound calls or e-mails, whichever is applicable
Essential • A bachelors degree from a reputed university (for permanent post) or undergoing graduation studies (for contractual position) • Minimum 6 months of work experience in an international contact/call center environment, preferably US client • Superior listening, verbal, and written communication skills • Excellent Typing Skills (25-30 wpm or better) with good accuracy (90% and above) • Should be willing to stretch the work hours, as and when required, as per client requirement • Open for Noida location and night shifts
Desirable • A clear and neutral accent without any mother tongue influence (MTI) • Confident and pleasing personality • Experience in a technical troubleshooting process (preferred, not mandatory) • Computer Savvy and proficient in relevant computer applications • Knowledge of customer service practices and principles
Interested Advertising 8588943515 WhatsApp. Required Any Type Advertising,
Role Non Tech Support – Non Voice
Industry Type BPO / Call Centre
Functional Area Customer Success, Service & Operations
