French-Speaking Customer Support Specialist

Now Hiring: French-Speaking Customer Support Specialist (Voice & Chat) – Work from Home

Are you fluent in French and English? Do you have a knack for solving problems and delivering exceptional service? If you’re looking to join a fast-growing team that values professionalism, growth, and customer satisfaction—this opportunity is for you.

What You’ll Be Doing

As a Customer Support Specialist, you will serve as the first point of contact for our French-speaking customers. You will handle inquiries via inbound calls, live chat, and email, ensuring that every customer interaction is prompt, clear, and helpful.

Key Responsibilities
  • Deliver outstanding support in both French and English through voice and chat
  • Troubleshoot and resolve customer issues with professionalism and urgency
  • Build strong relationships by personalizing each interaction
  • Collaborate with your team to ensure consistent and high-quality service
  • Share customer feedback and insights to help improve our processes

What We’re Looking For
  • At least 1 year of experience in a customer support or contact center environment
  • Fluent in both written and spoken French and English
  • Strong communication and problem-solving skills
  • Experience using platforms like Gorgias, Zendesk, Shopify, or similar tools is preferred
  • Ability to stay calm and solution-focused under pressure
  • Familiarity with e-commerce and CRM systems is an advantage

Tech Requirements
  • Personal computer or laptop with a minimum i5 processor
  • Stable internet connection with at least 15 Mbps upload and download speeds

Perks And Benefits
  • Competitive pay with annual performance reviews
  • Paid time off to support work-life balance
  • Monthly health stipend
  • Performance bonuses based on KPIs
  • Permanent remote work setup

Join a company that values your language skills and commitment to excellent service. Apply today and become an essential part of a supportive and results-driven team.
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