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Our Social Media Moderators are essential to building and maintaining a trusted, high-quality marketplace for our healthcare workers and facility partners. As part of the Worker Operations (W-Ops) team, you will help ensure that every interaction in our online communities reflects our commitment to reliability, professionalism, and service excellence.
We’re looking for moderators who are both sharp and empathetic—people who can quickly assess risks, enforce community standards fairly, and create positive experiences across all platforms. This role requires strong judgment, adaptability, and the ability to navigate high volumes of interactions in a fast-moving, dynamic environment, always with the goal of protecting and enhancing the Clipboard Health community.
Requirements:
2+ year of experience in social media moderation, customer service, or community management.
Strong written communication skills; able to communicate professionally, empathetically, and efficiently.
Sharp judgment and the ability to make decisions quickly in a fast-paced environment.
High attention to detail and commitment to upholding community standards.
Experience with moderation and social media management tools (e.g., Sprout Social, Hootsuite, Zendesk) is a plus.
Ability to work independently, take ownership, and prioritize tasks effectively.
Availability to work flexible hours, including weekends if needed.
Bonus: Experience supporting healthcare workers or working in a mission-driven environment.
Key Responsibilities:
Monitor user-generated content across all major platforms (Facebook, Instagram, LinkedIn, TikTok, etc.).
Enforce community guidelines and moderation policies consistently and fairly.
Remove inappropriate content and escalate complex issues or risks to internal teams.
Respond to user questions and comments in a way that reflects Clipboard Health’s brand voice: professional, empathetic, and action-oriented.
Identify trends, potential risks, or common questions arising in the community and flag them to leadership.
Collaborate with customer support, marketing, and operations teams to align messaging and ensure a seamless customer experience.
Help refine and update moderation protocols as needed to keep pace with growth and platform changes.
Report daily on community health, volume of interactions, and flagged concerns.
