Customer Support Agent

Job title : Customer Support Agent

Job Description

• Provide prompt and courteous customer support through various communication channels (phone, social media, email, and chat).
• Address customer inquiries, resolve issues, and provide appropriate solutions in a professional and empathetic manner.
• Escalate complex cases to higher tiers of support as needed.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with cross-functional teams to ensure seamless resolution of customer concerns.

Requirements:

• Minimum educational requirement: HND holder or BSC holder
• Previous experience in customer support or related fields is preferred.
• Strong communication and interpersonal skills are essential.
• Proficiency in using support tools and CRM software is an advantage