Customer Relationship and Tariff Manager
Company Description
The role:
Responsible for developing the pricing structure of products/services, managing customer relationships and delivering excellent customer service in order to strengthen customer acquisition and retention, and drive business performance.
Functions:
- Coordinate customer service representatives to effectively deal with enquiries and complaints
- Build and develop relationships with customers; deploy appropriate CRM tools
- Conduct customer analysis, understand customer requirements and develop strategies to strengthen acquisition and loyalty
- Develop the pricing structure for products and services
- Develop commercial strategies to ensure revenue, market share, brand image and saliency targets are achieved
- Conduct market research and collect data regarding energy consumption trends
- Coordinate pricing analysts in conducting research and analysis to guide pricing
- Study sales reports gathered from market to guide pricing model
- Establish and maintain effective communications with various tariff stakeholders
- Adjust/change the pricing structure as required
Requirements:
- Minimum of a 1st degree in Mathematics, Statistics, Business or related discipline
- An MBA or relevant Masters degree will be an added advantage
- Minimum of 8 years marketing and pricing experience desirable
- Must have excellent understanding about the pricing dynamics of energy markets
- Must have excellent understanding about statistical or mathematical models for pricing
