Customer Care Specialist - Email, Chat and Voice

Customer Care Specialist - Email, Chat and Voice | Location: Remote / Work from home The Customer Care Specialist - Email, Chat and Voice will be responsible for providing excellent customer service through various communication channels. This includes responding to customer inquiries and resolving issues promptly and effectively. Responsibilities: - Provide exceptional customer service through email, chat, and voice channels - Respond to customer inquiries and address their concerns in a timely and professional manner - Troubleshoot and resolve customer issues efficiently - Maintain a positive and customer-centric attitude - Collaborate with cross-functional teams to ensure customer satisfaction - Adhere to established service level agreements and key performance indicators - Continuously learn and stay up-to-date with product knowledge and best practices Requirements: - Excellent communication and interpersonal skills - Strong problem-solving and critical thinking abilities - Proficient in using various communication platforms and software - Demonstrated customer service experience, preferably in an e-commerce or retail environment - Ability to work in a fast-paced, dynamic environment - Flexible and adaptable to changing priorities and customer needs - Passion for delivering exceptional customer experiences